Integrations
The customer's orders, payments and CRM record next to their ticket, bugs sent to Jira, alerts where your team already talks, and an API for the rest. Included in every seat, like everything else.
Shopify
The customer's last five orders beside their ticket: what they bought, the total, payment and delivery status, and tracking links. Matched by email. Read only.
Stripe
The customer's plan, its status and renewal date, and their last five payments and refunds beside their ticket. Uses a restricted key that can only read.
HubSpot
The customer's HubSpot contact beside their ticket: company, title, lifecycle stage, lead status and owner, with a link to the record. Read only.
Jira
Turn a bug report into a Jira issue from the ticket, with the customer's words and a link back. The ticket shows the issue's status, so you know when it's fixed.
Slack, Discord and Google Chat
A post in your channel when a new ticket needs a person, or a customer writes back to an AI answer, with a link to the ticket.
Zapier, Make and n8n
Start a workflow when a ticket comes in, or make a ticket from a form, a failed payment or an order problem in another app.
REST API and webhooks
List, create, update and reply to tickets, and look up customers, with an API key. New tickets can post signed JSON to any address.
Import from your help desk
Tickets, customers, macros, tags and rules from Zendesk, Intercom, Freshdesk or Help Scout, with every original record kept.
Not yet
There's no app marketplace, and no replying to customers from inside Slack. If you need either today, a bigger suite fits better. Anything with a webhook or an API can reach Flatdesk through Zapier, Make or n8n.