Flatdesk is an email and chat help desk for teams of 3 to 15. It's $39 per agent a month billed yearly, or $49 month to month. Each agent gets 100 AI answers a month. When the team runs out, the AI stops. It doesn't bill you more.
Free for 14 days. No card needed.
Zendesk Suite Team
Flatdesk
You'd pay less$5,460 a year
Both billed yearly. Zendesk doesn't publish its AI rate, so this uses third-party reports. Full breakdown and sources
An AI answer is a reply the AI sends a customer by itself, by email or in your chat, with nobody on your team involved. When you pay per answer, a launch or a holiday rush shows up on your invoice. Here the bill depends only on how many agents you have, and the AI stops at its limit unless an admin says otherwise.
Monthly bill for a 10-agent team, one example year
AI answers rise from 1,100 to 2,100 a month in the busy season.
| Month | AI answers | Fin (formerly Intercom) Advanced | Flatdesk |
|---|---|---|---|
| Jan | 1100 | $1,939 | $430 |
| Feb | 1200 | $2,038 | $470 |
| Mar | 1350 | $2,187 | $530 |
| Apr | 1500 | $2,335 | $590 |
| May | 1450 | $2,286 | $570 |
| Jun | 1300 | $2,137 | $510 |
| Jul | 1250 | $2,088 | $490 |
| Aug | 1400 | $2,236 | $550 |
| Sep | 1700 | $2,533 | $670 |
| Oct | 1900 | $2,731 | $750 |
| Nov | 2100 | $2,929 | $830 |
| Dec | 1600 | $2,434 | $630 |
Fin (formerly Intercom) at list price with annual billing. Flatdesk with annual billing and overage turned on, so both pay for every AI answer: 1,000 are included, and each one past that is $0.40. With the default cap instead, the bill stays $390 and your team answers the rest.
Each month lists every ticket the AI answered, the macros and articles it used, and whether the answer counted. If one was wrong, an admin refunds it with one click. It stops counting and the ticket goes back to your team.
If the price looks low for what's included, here's why: where the savings come from, what Flatdesk doesn't do, and how to check the quality on your own tickets before you pay.
Check it before the first charge
A macro is a saved reply. Your team sends it with one click instead of typing the same answer again. Flatdesk finds the answers your team keeps retyping and the AI writes each one up as a macro for you to check and save. When a price or policy changes, the AI suggests an update from your team's edits. AI answers reply to customers by themselves; macros are for the tickets your team still answers. They come with every seat and don't use AI answers.
Say your shipping time changes. Agents fix it by hand each time they send the macro. Once most sends carry the same edit, the AI rewrites the macro and you apply it in one click.
| Help desk | Writes new macros from repeated replies | Updates macros from your team's edits | Suggests the right macro while replying | AI answers to customers |
|---|---|---|---|---|
| Flatdesk | Included | Included | Included | 100 a seat included, then $0.40 each |
| Zendesk | $50/agent Copilot add-on | $50/agent Copilot add-on | Professional plan, $115/agent | ~$1.50 each |
| Freshdesk | Not offered | Not offered | $29/agent Copilot add-on | $0.49 each |
| Fin (formerly Intercom) | Not offered | Not offered | $29/agent Copilot | $0.99 each |
| Front | Not offered | Not offered | Not offered | from $0.05 each |
| Help Scout | Not offered | Not offered | Not offered | $0.75 each |
Read from each vendor's pricing page and help docs on 2026-09-30: Zendesk pricing, Zendesk: macro suggestions, Zendesk: macro content suggestions, Zendesk: suggested macros, Freshdesk pricing, Freshdesk: Freddy AI Copilot features, Intercom pricing, Intercom: Copilot suggests macros, Front pricing, Help Scout pricing.
Watch it turn your team's replies into macros. Import your old tickets during the trial and see suggestions the same day.
Start your free trialThere's one plan, and every agent gets every feature.
When an email or chat comes in, the AI answers from your macros, help articles and the facts you give it, and sends the reply itself. When it isn't sure, or the customer is upset or asks about their account, it hands the ticket to your team. Each agent adds 100 AI answers a month to a shared pool.
Forward your support email and add one line of code to your site for chat. Every conversation becomes a ticket anyone on the team can pick up.
Tickets by channel, how long first replies and resolutions take, how many tickets the AI answered, and how many each agent handled.
A good fit if you
Look elsewhere if you need
One admin can do all four steps. The AI doesn't reply to any customer until you turn it on.
Each ticket keeps its original record, and a report lists anything Flatdesk couldn't match. You can download the raw data. Running the import again won't create duplicates.
How the import worksImport your old tickets and see AI drafts for the last 50 your team answered, next to your team's replies. Free for 14 days, no card needed.
A few teams get 50% off monthly billing for 12 months ($24.50 per agent), and we run the import for them. The discount replaces the yearly price. It doesn't stack with it.