A help desk for small support teams
Flatdesk is for teams of about 3 to 15 agents who answer customers by email and website chat. One plan at $49 per agent per month, or $39 billed yearly, with 100 AI answers per agent included. The AI pauses at the cap, so the bill is the same every month.
What a small team pays
Every seat gets every feature. There are no tiers, add-ons or AI meters.
| Team | Billed yearly | Billed monthly | AI answers included |
|---|---|---|---|
| 3 agents | $117/mo | $147/mo | 300 a month |
| 5 agents | $195/mo | $245/mo | 500 a month |
| 10 agents | $390/mo | $490/mo | 1,000 a month |
| 15 agents | $585/mo | $735/mo | 1,500 a month |
In every seat
- One flat priceSeats × $39 billed yearly ($49 monthly), with 100 AI answers per seat. The AI pauses at the cap unless an admin turns on overage. No meters or add-ons.
- AI macrosThe AI writes macros from the answers your team keeps retyping and suggests updates when things change. Each one can also assign, tag, set the status and send.
- AI receiptsEvery AI answer you're charged for, with the macros and articles it used. Refund a wrong one in a click and it stops counting.
- AI test driveImport your help desk and the AI drafts answers to the 50 most recent tickets your team answered, each beside the reply your team actually sent. Judge it on your own customers before you pay.
- Lossless importBring tickets, customers, macros and rules from Zendesk, Intercom, Freshdesk or Help Scout. Every original record is kept, and anything that didn't fit is listed.
What it doesn't do
If you need any of these today, a bigger help desk is the better pick.
- Phone, SMS, WhatsApp and social channels
- An app marketplace
- Full SLA policies with escalations (first-reply targets only)
- A help center in several languages or on your own domain
- Shopify order data in the ticket
Questions
What's the best help desk for a small support team?
It depends on what you need. If your team answers email and website chat, has about 3 to 15 agents, and wants AI included without a bill that grows with it, Flatdesk fits: $49 per agent per month, or $39 billed yearly, with 100 AI answers per agent included. If you need phone, social channels or an app marketplace, a bigger suite such as Zendesk fits better. If you're 1 or 2 people using little AI, Help Scout's free plan costs less.
How much does a help desk cost for a team of 5?
On Flatdesk, 5 agents cost $195 a month billed yearly, or $245 billed monthly, with 500 AI answers a month included. The AI pauses at that number unless an admin turns on overage, so the bill stays the same.
Do small teams need AI in their help desk?
Not always. It pays off when a good share of your tickets are questions your team has answered before. Flatdesk's AI test drive drafts replies to your last 50 answered tickets next to what your team actually sent, so you can judge it on your own customers before paying.
Can we switch from Zendesk or Intercom without losing history?
Yes. Flatdesk imports tickets, messages, attachments, customers, tags and macros from Zendesk, Intercom, Freshdesk and Help Scout, keeps every original record, and lists anything that didn't map. You can keep the old help desk running during the trial.