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A flat rate first. AI macros second. Everything else included.

Flatdesk is a help desk for email and chat. Every seat gets every feature below, for one price per agent.

Flat rate

A help desk with AI included, and a bill that doesn't move

Flatdesk costs $49 per agent per month, or $39 billed yearly, and every seat includes 100 AI answers a month, pooled across the team. When the team uses them up, the AI pauses and new conversations go to your agents. You pay nothing extra unless an admin turns on overage ($0.40 per resolution).

How it works

AI receipts

Every AI answer you're charged for, with the macros and articles it used. Refund a wrong one in a click and it stops counting.

How it works

AI macros

Your best replies become macros, and stay up to date

A macro is a saved reply your team sends with one click instead of typing it again. When your team has sent the same answer on 5 tickets, Flatdesk spots it and the AI writes it up as a macro. New tickets that ask the same thing get it offered. When agents keep making the same edit to a macro before sending, the AI drafts the update and you apply it in one click. Macros can also assign, tag, set the status and send right away. None of this uses your AI allowance.

How it works

Everything else

AI test drive

Import your help desk and the AI drafts answers to the 50 most recent tickets your team answered, each beside the reply your team actually sent. Judge it on your own customers before you pay.

How it works

Lossless import

Bring tickets, customers, macros and rules from Zendesk, Intercom, Freshdesk or Help Scout. Every original record is kept, and anything that didn't fit is listed.

How it works

Included in every seat

Flat rate

  • One flat priceOne price per agent, AI answers included. No tiers or add-ons. You pay for the people on your team.
  • A limit that's on by defaultThe AI stops when your included answers run out. Admins get an email at 80% and 100%.
  • AI receiptsEvery AI answer and what it was based on. Refund a wrong one and it stops counting.

AI macros and automation

  • AI macrosWhen your team sends the same answer on 5 tickets, the AI writes it up as a macro and suggests it on new tickets. If your team keeps editing a macro the same way, the AI suggests an update you apply in one click.
  • Macros that take actionOne click replies with the customer's name filled in, assigns the ticket, sets the status, adds tags, and can send right away.
  • Assignment rulesRules like "if tagged billing, assign to Sam" pick who gets a ticket.
  • TagsTag tickets by hand, from a macro, or from your old help desk's data.

AI

  • AI answersReplies to customers on its own, by email and chat, when your macros, help articles or the facts you give it cover the question. It hands the rest to your team. Agents can ask it for a draft or a summary.
  • AI test driveAfter you import, the AI drafts replies to the 50 most recent tickets your team answered, next to your team's reply. Nothing is sent and it uses no AI answers.

Ticketing

  • Shared inboxEmail and chat in one queue, with views for mine, unassigned, open, pending and closed.
  • Email in and outForward your support address. Replies thread back onto the same ticket.
  • Website chat widgetOne script tag adds a chat bubble to your site. Chats become tickets.
  • Internal notesTalk it over on the ticket without the customer seeing it.
  • Slack and webhook alertsA post in Slack, Discord, Google Chat or any webhook when a ticket needs a person. Not for ones the AI already answered.
  • Reply time targetsSet a first reply target like 4 business hours. New tickets count down in the inbox, turn amber near it, and get flagged when late.
  • RatingsEvery reply email ends with Great, Okay or Not good. A Not good on an AI answer sends the ticket to your team.

Help center and data

  • Help centerA public help center with search. Write an article once. Customers find it on their own and the AI links to it.
  • Lossless importTickets, customers, macros and rules from Zendesk, Intercom, Freshdesk or Help Scout. Every original record is kept.
  • Export your dataTickets, messages, customers and macros as CSV or JSON, any time, without asking us.
  • ReportsVolume, reply and close times, targets met, ratings, the AI's share, and each agent's load.

Team

  • Guided setupA checklist walks you from inbox to first test ticket.
  • Admins and agentsInvite your team. Admins handle AI settings, imports and billing.