CompareFreshdesk
Flatdesk vs Freshdesk
Freshdesk Growth is $19 per agent on annual billing ($23 monthly), but its 500 Freddy AI Agent sessions are a one-time pack for new customers. After that every session costs 49¢, counted whenever the AI replies, whether or not it solves anything. Flatdesk ($39 per agent on annual billing) includes 100 AI answers per agent every month, counts a conversation once, only when the AI finishes it without handing it to your team, and itemizes each one. Once your AI answers about 41 tickets per agent a month, Flatdesk costs less.
Checked 2026-09-30 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Freshdesk Growth | $131 | $582 | 500 Freddy AI Agent sessions once, when you first buy a plan, then $49 per pack of 100 (49¢ a session). A session counts whenever the AI replies, resolved or not. |
| Freshdesk Pro | $239 | $942 | 500 Freddy AI Agent sessions once, when you first buy a plan, then $49 per pack of 100 (49¢ a session). A session counts whenever the AI replies, resolved or not. |
Where Flatdesk is stronger
- 100 AI answers per agent every month, not a one-time 500
- Counts resolutions, not sessions, and hand-offs don't count
- AI receipts with one-click refunds
- A free AI test drive on your own past tickets before you switch
Where Freshdesk is stronger
- Cheaper seat when you barely use AI ($19 on Growth)
- A fuller help center, full SLA policies with escalations, and more channels
- A large marketplace of apps
Which should you pick?
Pick Freshdesk if your AI answers fewer than about 41 tickets per agent a month, or you need SLA escalations and a marketplace today.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move. The import brings your Freshdesk history with you.
Questions
Is Flatdesk cheaper than Freshdesk?
At list prices checked 2026-09-30: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Freshdesk Growth $131, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Freshdesk Growth $582, so Flatdesk is cheaper.
Does Freshdesk have a free plan?
Its pricing page shows only a 14-day trial and paid plans (Growth $19, Pro $55, Enterprise $89 per agent on annual billing).
Aren't 500 AI sessions included with Freshdesk?
Once. Freshdesk's own help article says new customers get a one-time 500 Freddy AI Agent sessions with their first plan purchase, then packs of 100 for $49. One session covers the AI's replies within 72 hours of a customer's first email (24 hours for chat) and counts whether or not the AI solved anything. The costs on this page are for a normal month after that pack is used up.
When is Freshdesk cheaper than Flatdesk?
When the AI does little. Both on annual billing, Flatdesk's seat is $20 more than Growth, and 49¢ a session covers that at about 41 AI answers per agent a month. Past that, and up to the 100 per agent Flatdesk includes, Flatdesk costs less.
Can I move from Freshdesk to Flatdesk?
Yes. Flatdesk imports tickets, messages, attachments, customers, tags, macros and rules from Freshdesk, archives every original record, and lists anything that didn't map.