CompareFront
Flatdesk vs Front
Front is a collaborative shared inbox with seats from $25 (Starter, up to 10 seats) and an AI agent from $0.05 per conversation, so its AI is cheaper than Flatdesk's overage. Flatdesk ($39 per agent on annual billing) is built as a help desk: AI resolutions included and capped, AI receipts, AI macros that suggest their own updates, and lossless import.
Checked 2026-09-30 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Front Starter | ~$83 | ~$290 | From $0.05 per conversation. Up to 10 seats, one channel. |
| Front Professional | ~$203 | ~$690 | From $0.05 per conversation. |
Where Flatdesk is stronger
- AI included in the seat, with a cap on by default
- AI receipts with one-click refunds
- AI macros written from your replies, with updates suggested from your team's edits. They can also assign, tag and close tickets
- Lossless import from Zendesk, Intercom, Freshdesk and Help Scout
Where Front is stronger
- Cheaper entry seat and cheaper AI per conversation
- Built for B2B teams collaborating on email threads
- More channels and integrations
Which should you pick?
Pick Front if your team works shared email threads with customers more than tickets, and price per seat matters most.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Front?
At list prices checked 2026-09-30: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Front Starter about $83, so Front Starter is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Front Starter about $290, so Front Starter is cheaper.
Can Flatdesk import from Front?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk and Help Scout today.