CompareGorgias
Flatdesk vs Gorgias
Gorgias prices by ticket volume rather than seats, and third parties report its AI Agent at about $0.90 to $1.00 per automated interaction on top of the ticket fee. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included. Gorgias is built for ecommerce, with native Shopify order data and revenue attribution, which Flatdesk doesn't have.
Checked 2026-09-30 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Gorgias Basic / Pro | ~$210 | ~$1,160 | Monthly-billing plan prices ($60 and $360); yearly is a little less. About $1 per AI interaction plus the ticket fee (third-party figures). Assumes 300 and 2,000 tickets. |
Where Flatdesk is stronger
- AI included in the seat instead of charged per interaction
- An AI answer is never charged on top of a ticket fee
- AI receipts with one-click refunds
- AI macros written from your replies, with updates suggested from your team's edits. They can also assign, tag and close tickets
Where Gorgias is stronger
- Native Shopify integration with order data in the ticket
- Revenue attribution and ecommerce automations
- Unlimited seats
Which should you pick?
Pick Gorgias if you run a Shopify store and want order data and refunds inside the ticket.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Gorgias?
At list prices checked 2026-09-30: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Gorgias Basic / Pro about $210, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Gorgias Basic / Pro about $1,160, so Flatdesk is cheaper.
Can Flatdesk import from Gorgias?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk and Help Scout today.