ProductOne flat price
A help desk with AI included, and a bill that doesn't move
Flatdesk costs $49 per agent per month, or $39 billed yearly, and every seat includes 100 AI answers a month, pooled across the team. When the team uses them up, the AI pauses and new conversations go to your agents. You pay nothing extra unless an admin turns on overage ($0.40 per resolution).
Monthly bill for a 10-agent team, one example year
AI answers rise from 1,100 to 2,100 a month in the busy season.
- Fin (formerly Intercom) Advanced
- Flatdesk
| Month | AI answers | Fin (formerly Intercom) Advanced | Flatdesk |
|---|---|---|---|
| Jan | 1100 | $1,939 | $430 |
| Feb | 1200 | $2,038 | $470 |
| Mar | 1350 | $2,187 | $530 |
| Apr | 1500 | $2,335 | $590 |
| May | 1450 | $2,286 | $570 |
| Jun | 1300 | $2,137 | $510 |
| Jul | 1250 | $2,088 | $490 |
| Aug | 1400 | $2,236 | $550 |
| Sep | 1700 | $2,533 | $670 |
| Oct | 1900 | $2,731 | $750 |
| Nov | 2100 | $2,929 | $830 |
| Dec | 1600 | $2,434 | $630 |
Fin (formerly Intercom) at list price with annual billing. Flatdesk with annual billing and overage turned on, so both pay for every AI answer: 1,000 are included, and each one past that is $0.40. With the default cap instead, the bill stays $390 and your team answers the rest.
How it works
- 01
Pick your seats
Every agent seat is $49 a month, or $39 a month billed yearly, with every feature. No tiers or add-ons.
- 02
Share the AI allowance
Each seat adds 100 AI answers a month to one team pool.
- 03
Get warned before the cap
Admins get an email at 80% and 100%. At 100% the AI pauses and your team answers as usual.
- 04
Turn on more if you want
An admin can turn on overage at $0.40 per resolution, and turn it off any time.
Say a team of 8 agents pays monthly. That's 8 × $49 = $392 a month, and the team shares 800 AI answers. In a busy month the AI uses all 800, then pauses, and the rest of the questions go to the team as normal tickets. The bill is still $392.
At a glance
- $49 per agent a month with no contract, or $39 billed yearly
- 100 AI answers per agent a month, shared by the team
- AI pauses at the included amount by default
- The AI answers up to 3 follow-ups in one conversation, counted once; conversations it hands to your team don't count
- 14 days free, no card
What a team pays each month
List prices checked 2026-09-30. Flatdesk isn't the cheapest seat; it's the bill that doesn't grow when the AI does more. See each comparison.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Fin (formerly Intercom) Essential | $236 | $1,082 | $0.99 per Fin outcome at list price. |
| Zendesk Suite Team | ~$345 | ~$1,600 | Zendesk doesn't publish its per-resolution rate. Third-party reports put it near $1.50 committed and $2.00 pay-as-you-go, with about 5–15 included per agent. |
| Help Scout Standard | $188 | $850 | $0.75 per AI resolution. Help Scout lets admins set a monthly spending cap. |
| Freshdesk Growth | $131 | $582 | 500 Freddy AI Agent sessions once, when you first buy a plan, then $49 per pack of 100 (49¢ a session). A session counts whenever the AI replies, resolved or not. |
| Front Starter | ~$83 | ~$290 | From $0.05 per conversation. Up to 10 seats, one channel. |
| Gorgias Basic / Pro | ~$210 | ~$1,160 | Monthly-billing plan prices ($60 and $360); yearly is a little less. About $1 per AI interaction plus the ticket fee (third-party figures). Assumes 300 and 2,000 tickets. |
Questions
What does Flatdesk cost?
$49 per agent per month, or $39 billed yearly. Both include every feature and 100 AI answers per agent a month, shared by the team.
Is Flatdesk the cheapest help desk?
No. Some help desks have cheaper starter seats. What Flatdesk does is keep the AI part of the bill from growing on its own. Once the AI answers a real share of your tickets, it usually costs less than tools that charge for every AI answer.
What counts as an AI answer?
A conversation the AI finishes without your team. Other help desks call this a resolution. The AI can answer up to 3 follow-ups in the same conversation and it still counts once. If it hands the conversation to your team, including when the customer asks for a person, it doesn't count.
What happens when we use all the included resolutions?
The AI stops for the rest of the month and new conversations go to your team as normal tickets. You aren't charged. You get an email at 80% and at 100%.